Privacy Policy
Last updated: March 2026 | Version: v1.2
DiversecitiUK Ltd (Company No. 10019393) t/a IngredientsWorldwide.com
1. Data Controller
IngredientsWorldwide.com is a trading name of DiversecitiUK Ltd (Company No. 10019393), registered in England and Wales.
DiversecitiUK Ltd is the data controller responsible for personal data processed via this platform.
Contact: sales@ingredientsworldwide.com
2. Data We Collect
We collect limited business contact information necessary to facilitate B2B enquiries, including:
- Name
- Company name
- Email address
- Telephone number (if provided)
- Enquiry message
- Product or service interest
We do not request or require special category personal data.
3. Legal Basis
We process personal data under:
- Article 6(1)(f) UK GDPR – Legitimate Interests (facilitating B2B introductions).
- Article 6(1)(b) UK GDPR – Processing necessary for pre-contractual steps at the request of the data subject.
We do not rely on consent for standard enquiry handling.
Marketing communications are only sent where lawful consent or another valid legal basis applies.
4. How Enquiries Are Handled
IngredientsWorldwide.com operates as an independent B2B introducer platform.
When an enquiry is submitted, relevant contact details may be shared with selected suppliers for the purpose of responding.
Once shared, suppliers act as independent data controllers.
DiversecitiUK Ltd does not act as a joint controller and does not control how suppliers process data after sharing.
5. International Transfers
As the platform facilitates international trade, enquiries may be shared with suppliers located outside the United Kingdom or European Economic Area where relevant to the enquiry.
By submitting an enquiry, you acknowledge that your contact details may be transferred internationally for the purpose of facilitating business communication.
6. Data Storage Model
Enquiries are processed via secure server-side systems and delivered to authorised business email accounts.
Enquiry content is not stored in public-facing databases.
We do not maintain structured personal data databases of enquiry submissions in the current operating model.
7. Data Retention
Business correspondence, including enquiry emails, may be retained within secure business email systems for up to 24 months for operational and dispute resolution purposes unless a longer retention period is required by law.
Aggregated non-personal delivery statistics may be retained for service monitoring.
8. Security Measures
We implement appropriate technical and organisational measures including:
- HTTPS encryption
- Server-side form processing
- Rate limiting and spam prevention controls
- Restricted administrative access
- Secure email systems protected by multi-factor authentication
We limit data collection to what is necessary for B2B enquiry facilitation.
9. Automated Decision-Making
We do not use automated decision-making or profiling in relation to enquiry submissions.
9A. Analytics, Advertising and Cookies
IngredientsWorldwide.com uses analytics and advertising technologies to understand how visitors use the website, measure the effectiveness of advertising campaigns, and improve the platform.
These technologies may include services provided by third-party partners such as Google Analytics and Google Ads. These services may use cookies, device identifiers, and similar technologies to collect information about how visitors interact with the website, including pages viewed, referral sources, device information, and general geographic region.
Where permitted by user consent, these technologies may also be used to create remarketing audiences. This means that visitors who have previously visited IngredientsWorldwide.com may see advertisements for the platform on other websites, search results, or advertising networks operated by third-party providers such as Google.
Third-party vendors, including Google, may use cookies or device identifiers to display advertisements based on a user's previous visits to this website.
IngredientsWorldwide.com does not provide personally identifiable enquiry information submitted through website forms to advertising platforms.
Analytics and advertising cookies are only activated where consent has been provided through the website's cookie preference controls. Users can accept, decline, or manage non-essential cookies through the cookie consent banner displayed on the website.
Users may also opt out of personalised advertising through their advertising provider settings, including Google Ads Settings where applicable.
For full details of cookies used, see our Cookie Policy.
10. Your Rights
Under UK GDPR, you have the right to:
- Request access
- Request correction
- Request deletion
- Object to processing
Requests may be submitted to sales@ingredientsworldwide.com or via our Data Request Form.
11. Telephone Calls and Voicemail
Calls and voicemails may be recorded and transcribed for quality monitoring, compliance, training, fraud prevention, security, and callback handling.
Recordings and transcripts may contain personal information including:
- Name
- Company name
- Telephone number
- Email address
- Ingredient enquiry information
Recordings and transcripts are processed in accordance with UK GDPR and the Data Protection Act 2018. They are retained only as long as reasonably necessary and normally no longer than 12 months unless required for fraud investigation, complaint handling, compliance, or dispute resolution.
12. International Enquiries
IngredientsWorldwide.com operates globally and may receive enquiries from businesses located anywhere in the world. Information submitted via website forms, telephone calls, voicemails, or related communications may originate outside the United Kingdom and will be processed in the United Kingdom for the purpose of responding to enquiries and facilitating supplier introductions.
13. Sharing Enquiry Information with Suppliers
Enquiry information submitted by buyers may be shared with relevant suppliers so they can review the enquiry and respond directly. Information shared may include name, company name, email address, telephone number, ingredient requirement, quantity, and destination country. IngredientsWorldwide.com does not participate in any resulting transaction.
A non-identifying summary of the request (ingredient, indicative quantity, and destination region only — never your name, company, email, or phone) may also be published on public pages of the platform for the purpose of attracting suitable suppliers.
14. SMS on Request
If a caller explicitly requests a website link by SMS and the system permits it, the caller's phone number may be used to send a limited SMS containing links to relevant enquiry forms or website pages. SMS is only sent on request, only to eligible UK numbers, and is subject to strict abuse and cost controls.
Complaints
You may also lodge a complaint with the UK Information Commissioner's Office at ico.org.uk.